Terms and Conditions

Including case-taking consent between Dr. Suraya Diaz/practitioner and client.

Good nutrition, herbalism and naturopathy support the body’s natural defences and resistance. However, no claim can be made about the efficacy of any naturopathic nutritional or herbal advice.

Please read the following information carefully.

CLIENT TERMS AND CONDITIONS

Please read these terms and conditions, which apply to the provision of Dr. Suraya Diaz professional services. By making an appointment, you agree to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

Products:

Dr. Suraya Diaz designs and provides a wide variety of products which ingredients were shown by scientific research to contribute to the maintenance of normal health and lifestyle. However, none of the products available for sale in Dr. Suraya Diaz website should be used as a substitute for a healthy lifestyle and balanced and diverse diet.

What can I expect?

You will attend the Herbal Medicine/Nutrition/Naturopathy/Bioresonance/Hypnotherapy/Health Coaching Clinic online/ phone or in person.

Dr. Suraya Diaz will be your point of contact and will take your case history and subsequently design an individualized programme for you.

What’s going to happen?

Dr. Suraya Diaz will take your case history, so you will be asked a wide range of questions. You may also have an examination performed if appropriate. This may range from the type of examination that your doctor may perform, such as having your blood pressure taken to having your tongue and pulse examined.

FREE INITIAL CONSULTATION

You may be offered a free 10 minute online initial consultation. No therapy will be provided during the consultation.

The purpose of this initial consultation is to introduce you to A Natural Life by Dr. Suraya Diaz Clinic Services. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

BOOKING & PAYMENT

In-person sessions: A non-refundable deposit of £/$/€100% of the total is payable at the time of booking your first in-person session. The balance of the fee is due at least 48 hours prior to the first session. No refunds will be issued for cancellations within 48 hours of the session appointment.

Online sessions: No deposit is required for online sessions, however, payment for online sessions must be made at least 24 hours before the scheduled session start time. Where payment is not received

24 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

Safety 

Dr. Suraya Diaz is a highly trained, experienced and registered herbalist, nutritionist and naturopath and will oversee and maintain responsibility for your consultation and Herbal/Nutritional/Naturopathic programme. Whilst every care is taken to provide you with the highest level of care and security, Herbal Medicine/Nutrition/Naturopathy/Bioresonance/Hypnotherapy/Health Coaching, as any medicines, can cause reactions which differ from person to person. Therefore, if you have any concerns or queries, please do not hesitate to contact Dr. Suraya Diaz.

The Client

You are responsible for contacting your GP or specialist about any health concerns you may have. Please advise your GP of the Herbal Medicine/Nutritional/Naturopathic protocol you will be following. Please also inform Dr. Suraya Diaz about any other complementary medicine practitioners you are consulting. It is important that you tell Dr. Suraya Diaz about any medical diagnosis you have received or any prescription medication, or Herbal Medicine or food supplements or over-the-counter medication you are taking, as it may affect the Herbal Medicine/Nutrition/Naturopathy/Hypnotherapy/Health Coaching program. If you are unclear about any part of your program, then you should contact Dr. Suraya Diaz immediately for clarification. Dr. Suraya Diaz will then respond to you. You are responsible for following Dr. Suraya Diaz instructions precisely and the respective outcome. Your program will have a time frame, and you should not continue with recommendations outside of this unless agreed by Dr. Suraya Diaz, your practitioner. This is to avoid any adverse reactions. Please report any concerns about your program to Dr. Suraya Diaz.

CANCELLATION, RESCHEDULING & REFUNDS

Cancellation & rescheduling 

Nonattendance to an arranged meeting with a notice smaller than 48 hours will result in the loss of that appointment. If you need to cancel or reschedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or online session.

Refunds

All consultations, including the 3 and 6-month programmes, are non-refundable and will need to be completed within the set time frame. The client is responsible for their availability throughout the duration of their programme. No refunds will be issued for cancellations within 48 hours of in-person and online sessions.

Session/consultancy fees are for Dr. Suraya Diaz time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions/consultations you have attended and paid for.

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro-rata refund will be issued after the deduction of the full standard session fee for any sessions you have attended.

Session/consultancy

All professional fees will be disclosed to you prior to booking. Dr. Suraya Diaz professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Dr. Suraya Diaz consultancy provides Nutritional, Herbal Medicine, Bioresonance, Hypnotherapy, Health Coaching and Lifestyle advice with Western, Naturopathic, Ayurveda and Traditional Chinese Medicine perspectives. These methods of therapy are focused on the long-term and sustainable promotion of well-being.

Dr. Suraya Diaz consultancy does not provide medical advice but focuses on gradual and continuous modification of nutrition and lifestyle. The consultations offered in this website are not a substitute for regular physician consultancy or medical treatment, and they should continue as normal.

The information displayed on this website is not intended to prevent, diagnose, treat or cure any disease. Dr. Suraya Diaz and her staff take no accountability for any claim or loss due to the use (or misuse) of the content of this website and services or the non-success of any person in pursuing professional medical advice.

Payment Methods

Payment may be made online via credit/debit card or PAYPAL™. Payment for in-person sessions/consultancy can also be made via credit/debit card at the end of your session. Cash and cheques will not be accepted without prior agreement.

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by telephone, email or letter during office hours only (9 am -6 pm Monday to Saturday). Any messages received outside of these hours will be dealt with during office hours only.

MEDICAL OR PSYCHOLOGICAL CONDITIONS

Dr. Diaz may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update Dr. Diaz of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions/consultancy can commence.

Please note that Dr. Suraya Diaz will be unable to offer her professional services if you suffer from epilepsy or any form of psychosis.

AGE RESTRICTIONS

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

ATTENDING YOUR SESSIONS/consultancy

Please ensure that you are available at your session start time. If you are running late, please let Dr. Diaz know as soon as possible. Dr. Diaz will do her best to make a full session available; however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

HYPNOTHERAPY RECORDINGS

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

OUTCOME OF SESSIONS/consultancy

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, Dr. Diaz will always endeavour to use her best efforts and skills to work towards your goals and intended outcomes.

STANDARDS OF BEHAVIOUR

During the course of any therapy sessions, Dr Diaz will treat you with respect and not abuse the trust you place in her. Dr. Diaz will use best practices at all times in mutual interest. In return, you undertake not to harm yourself, or any other person, including Dr. Diaz, or any property belonging to either Dr. Diaz or any other person.

You agree not to attend sessions/consultancy under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, Dr. Diaz will cancel the session and may refuse to see you for any further sessions/consultancy without refunding any payment already made.

CONFIDENTIALITY

All contact, including sessions/consultancy, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential except in the following circumstances:

1. Where you give permission for confidentiality to be broken

2. Where Dr. Suraya Diaz is compelled by a court of law

3. Where the information is of a nature that confidentiality cannot be maintained, for example:

• The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved

4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on

LIABILITY & INDEMNITY

Under no circumstances will Dr. Suraya Diaz be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Dr. Suraya Diaz. In addition, you agree to defend, indemnify, and hold Dr. Suraya Diaz harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of the Republic of Ireland. You agree to submit to the exclusive jurisdiction of the Irish courts to settle any dispute which may arise out of or in connection with these terms and conditions.

TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with Dr. Diaz after a long period of absence.

DATA PROTECTION

For Dr. Diaz services, your personal data is collected, processed, used and stored in accordance with the following privacy policy/statement below. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check Dr. Diaz website periodically for any changes.

CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your therapy, please discuss this with Dr. Diaz in the first instance and Dr. Diaz will endeavour to resolve the issue.

STATEMENTS OF UNDERSTANDING

By ticking the box of this Client Agreement, I agree to abide by the terms and conditions of the Client Agreement. I also agree with the statements below:

I confirm that I have been advised by Dr. Suraya Diaz of the scope of the therapies that she provides and give my full consent to receiving therapy sessions from Dr. Suraya Diaz.

I understand that results may vary from person to person and the agreement by Dr. Suraya Diaz to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

I understand that hypnotherapy, naturopathy, homeopathy, herbal medicine, nutrition, bioresonance, health coaching or any other therapy or information provided by Dr. Suraya Diaz either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.

I declare that, if advised by Dr. Suraya Diaz prior to or following any therapy sessions/consultancy to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Dr. Suraya Diaz prior to the next therapy session.

I have been advised that I am free to terminate any or all sessions/consultancy at any time.

I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as appropriate.

I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions/consultancy.

CONFIDENTIALITY

By ticking the box of this form, I consent that Dr. Suraya Diaz may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.

I also understand that, at any time, Dr. Suraya Diaz may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.

DISCLAIMER

Dr. Suraya Diaz consultancy provides Nutritional, Herbal Medicine, Bioresonance, Homeopathy, Health Coaching, Hypnotherapy and Lifestyle advice with a Western, Naturopathic, Ayurveda and Traditional Chinese Medicine perspectives. These methods of therapy are focused on the long term and sustainable promotion of well-being.

Dr. Suraya Diaz consultancy does not provide medical advice but focuses on gradual and continuous modification of nutrition and lifestyle. The consultations offered in this website are not a substitute for regular physician consultancy or medical treatment and they should continue as normal.

The information displayed on this website is not intended to prevent, diagnose, treat or cure any disease. Dr. Suraya Diaz and her staff take no accountability for any claim or loss due to the use (or misuse) of the content of this website and services or the non-success of any person to pursue professional medical advice.

This website is updated regularly but there is no guarantee that it will be up to date at all times.

Liability

I, (The Client), hereby release Dr. Suraya Diaz from any liability or claims that could be made against her concerning my mental and/or physical well-being during the work that has been outlined and agreed upon (now and in the future) by ticking the box of this form. This liability waiver is not intended to exclude or restrict liability for death or personal injury caused by negligence.

Scope of Practice

I understand that Dr. Suraya Diaz is not a licensed physician, psychologist, or medical

practitioner of any kind and that naturopathy, homeopathy, herbal medicine, nutrition, health coaching, bioresonance or any other therapy or information provided by Dr. Suraya Diaz should not be considered a replacement for the advice and/or services of a psychiatrist, psychologist, psychotherapist, or doctor.

Participation

I give Dr. Suraya Diaz full permission to hypnotize me, provide naturopathy, homeopathy, herbal medicine, nutrition, bioresonance, health coaching, hypnotherapy and to use Rapid Transformational Therapy® knowing that by participating fully in the process and by, listening to my personalized recording for 21 days, taking my formulas and following Dr. Diaz advice, I play an important role in my overall success.

Guarantee

I understand that although Rapid Transformational Therapy®, naturopathy, homeopathy, herbal medicine, nutrition, bioresonance therapies have an incredibly high success rate, Dr. Suraya Diaz cannot and does not guarantee results since my own personal success

depends on many factors that Dr. Suraya Diaz has no control over, including my

willingness and desire to effect the changes inside myself.

Audio Recording(s)

I give Dr. Suraya Diaz full permission to make audio recordings that may include my

voice. I understand that if a recording (or recordings) is made during or after my session(s)

Dr. Suraya Diaz retains full copyright over any forms of media that may be produced

and distributed to me.

Deepening Process

I hereby grant permission to Dr. Suraya Diaz to respectfully lift my arm, touch my

shoulder, or rock my head during my Rapid Transformational Therapy® session(s) in order to help facilitate the deepening process.

PRIVACY POLICY/STATEMENT

This is to inform you what data I am collecting from you and what I intend to do with it.

What data do I keep and why do I need it?

Name and age – this is basic information that helps Dr. Diaz get to know you.

Address, email address, phone number – Dr. Diaz uses this as a way of contacting you regarding your

Sessions/consultancy. Dr. Diaz will mainly use the method you first contacted her on but if she cannot reach you, she will try a different method.

Next of kin/medical professional’s details – If Dr. Diaz is worried that you were at risk then Dr. Diaz may need to contact your next of kin or medical professional, if she can. Dr. Diaz will let you know when/if she is going to do this.

Session/consultancy notes – Dr. Diaz keeps brief notes of our session(s)/consultations which are password protected,

Will Dr. Diaz share your data and if she does, who will she share it with and for what purpose?

It is very unlikely that Dr. Diaz will share your data. Dr. Diaz will not sell it on or use it for unethical reasons. Dr. Diaz may have to share it if her notes are subpoenaed by court, if you or anyone you tell her about is at harm or risk of harm Dr. Diaz may have to pass this information on. Dr. Diaz may also discuss your case during supervision but a code will be used instead of your name.

How will I store your data?

It is mainly stored in a password-protected computer. Your phone

number(s) may be kept in Dr. Diaz business mobile phone with your first name and last initial. Only Dr. Diaz will access your information.

How long will I store your data for and how will I dispose of it?

Dr. Diaz will keep your details and session notes for the time required by her insurer (currently 7 years).

After this time Dr. Diaz will destroy any document with your personal information and delete your phone number out of her mobile phone.

Consent

I understand the above and agree that our professional relationship will be based on the above content of this document. I further understand that Dr. Suraya Diaz will design an individualized therapeutic program for me based on the information that I provided. I understand that I am responsible for following Dr. Suraya Diaz Herbal Medicine/Nutrition/Naturopathy/Hypnotherapy/Health Coaching program and respective outcomes. I understand that I should contact Dr. Suraya Diaz if I experience new symptoms or if I have any queries regarding the treatment program. I understand that all the information I provide will be strictly confidential and that my case may be written up as a case study, with any personally identifiable details being removed from the written submission. I understand that all the information provided in Dr. Suraya Diaz Clinic will be strictly confidential. I understand that this consent form will be submitted to the Dr. Suraya Diaz Clinic and that I may be contacted for verification.

By ticking the box, I agree that I read, understand and consent to what is stated above, and I consent to my data being used as set out above.

SIGNATURE

By ticking the box, I agree that I read, understand and consent to the Terms of Engagement, Disclaimer, Confidentiality & Consent stated above.